Accessibility Standard for Customer Service<\/a>,\n Ontario Regulation 429\/07, became law on January 1, 2008. It is the \nfirst of five accessibility standards implemented under the \nAccessibility for Ontarians with Disabilities Act, 2005 (AODA). The Act \nand its Regulations are important steps that are required to creating a \nbarrier-free and accessible Ontario by 2025.<\/p>\n\n\n\nCUSTOMER SERVICE TRAINING<\/h3>\n\n\n\n
All persons to whom this policy applies will receive training as \nrequired by the Accessibility Standards for Customer Service. Accessible\n Customer Service training has been provided to all employees who \nprovide customer service to our patrons. Shorelines Casinos colleague \nrecords of training are kept onsite and include the dates of the \ntraining and reflect the number of individuals who received the \ntraining.<\/p>\n\n\n\n
COMMUNICATION & DOCUMENTATION<\/h3>\n\n\n\n
We communicate with people with disabilities in ways that take into \naccount their disability. Employees who interact with customers are \nprovided with training on how to communicate inclusively with people \nwith various types of disabilities. When providing a copy of a document \nto a person with a disability, our employees shall give the person the \ndocument, or the information contained in the document, in alternate \nformats and mediums for purposes of accommodation.<\/p>\n\n\n\n
PERSONAL ASSISTIVE DEVICES<\/h3>\n\n\n\n
We welcome customers with disabilities to use their own personal \nassistive devices provided the assistive device does not jeopardize or \ninterfere with the integrity and assets of the organization.<\/p>\n\n\n\n
ASSISTANCE PROVIDED<\/h3>\n\n\n\n
We may offer a person with a disability other reasonable measures to assist the person in obtaining, using or benefiting from our goods and services. Where OGELP has such other measures available, this must be documented in policies, practices and procedures.<\/p>\n\n\n\n
NOTICE OF TEMPORARY DISRUPTION IN SERVICE<\/h3>\n\n\n\n
We will make reasonable efforts to provide notice to customers, when \npossible, if services are unavailable. When a disruption occurs \nunexpectedly, notice shall conspicuously be posted as soon as possible.<\/p>\n\n\n\n
SERVICE ANIMALS<\/h3>\n\n\n\n
A person with a disability may enter our premises accompanied by \ntheir guide dog or service animal in areas of the premises that are open\n to the public, unless the animal is excluded by another law. If a \nservice animal is excluded by law, other measures to provide services to\n the person with a disability may be used.<\/p>\n\n\n\n
SUPPORT PERSONS<\/h3>\n\n\n\n
We ensure entry of customers with disabilities accompanied by a \npersonal support person into all premises, subject to applicable age \nrestrictions. Standard costs will apply to personal support workers \naccompanying persons with disabilities at special events. A \u201csupport \nperson\u201d means, in relation to a person with a disability, another person\n who accompanies him or her in order to help with communication, \nmobility, personal care or medical needs or with access to goods or \nservices.<\/p>\n\n\n\n
EMERGENCY SITUATION<\/h3>\n\n\n\n
Our team is trained on emergency procedures and how to assist \ncustomers or staff that may require help during an emergency, including \npersons with disabilities.<\/p>\n\n\n\n
FEEDBACK<\/h3>\n\n\n\n
We will acknowledge customer feedback in a timely manner that takes into account the customer\u2019s disability. We will capture and track customer feedback through available tracking systems. If you have feedback about your accessible customer service experience, please visit our facility directly or visit our Guest Survey portal.<\/p>\n\n\n\n
MODIFICATIONS TO THIS OR OTHER POLICIES<\/h3>\n\n\n\n
We are committed to developing policies that respect and promote the \ndignity and independence of people with disabilities. As such, no \nchanges will be made to any policy before considering the impact on \npeople with disabilities. Any policy that does not respect and promote \nthe dignity and independence of people with disabilities will be \nmodified or removed.<\/p>\n","protected":false},"excerpt":{"rendered":"
Shorelines Casino is committed to supporting the rights and dignity of all of our customers and employees. We have created policies to support these values and to state, as explicitly as possible, the standards to which we hold ourselves accountable. These policies are presented here in the spirit of transparency and to provide information to the general public, employees and stakeholders. Shorelines Casinos (OGELP) is committed to providing accessible customer service as outlined in the Ontario Regulation 429\/07 Accessibility Standards for Customer Service \u2013 the four key principles of which are: dignity, equity, independence, and integration information to the general public, employees and stakeholders. ACCESSIBILITY POLICY Shorelines Casinos (OGELP) is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. We are committed to providing people with disabilities, access to our goods and services in a similar manner as other customers. The Accessibility Standard for Customer Service, Ontario Regulation 429\/07, became law on January 1, 2008. It is the first of five accessibility standards implemented under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Act and its Regulations are important steps that are required to creating a barrier-free and accessible Ontario by 2025. CUSTOMER SERVICE TRAINING All persons to whom this policy applies will receive training as required by the Accessibility Standards for Customer Service. Accessible Customer Service training has been provided to all employees who provide customer service to our patrons. Shorelines Casinos colleague records of training are kept onsite and include the dates of the training and reflect the number of individuals who received the training. COMMUNICATION & DOCUMENTATION We communicate with people with disabilities in ways that take into account their disability. Employees who interact with customers are provided with training on how to communicate inclusively with people with various types of disabilities. When providing a copy of a document to a person with a disability, our employees shall give the person the document, or the information contained in the document, in alternate formats and mediums for purposes of accommodation. PERSONAL ASSISTIVE DEVICES We welcome customers with disabilities to use their own personal assistive devices provided the assistive device does not jeopardize or interfere with the integrity and assets of the organization. ASSISTANCE PROVIDED We may offer a person with a disability other reasonable measures to assist the person in obtaining, using or benefiting from our goods and services. Where OGELP has such other measures available, this must be documented in policies, practices and procedures. NOTICE OF TEMPORARY DISRUPTION IN SERVICE We will make reasonable efforts to provide notice to customers, when possible, if services are unavailable. When a disruption occurs unexpectedly, notice shall conspicuously be posted as soon as possible. SERVICE ANIMALS A person with a disability may enter our premises accompanied by their guide dog or service animal in areas of the premises that are open to the public, unless the animal is excluded by another law. If a service animal is excluded by law, … <\/p>\n
Continue reading “Accessibility”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"\nAccessibility - Belleville<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/localhost\/belleville\/accessibility\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibility - Belleville\" \/>\n<meta property=\"og:description\" content=\"Shorelines Casino is committed to supporting the rights and dignity of all of our customers and employees. We have created policies to support these values and to state, as explicitly as possible, the standards to which we hold ourselves accountable. These policies are presented here in the spirit of transparency and to provide information to the general public, employees and stakeholders. Shorelines Casinos (OGELP) is committed to providing accessible customer service as outlined in the Ontario Regulation 429\/07 Accessibility Standards for Customer Service \u2013 the four key principles of which are: dignity, equity, independence, and integration information to the general public, employees and stakeholders. ACCESSIBILITY POLICY Shorelines Casinos (OGELP) is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. We are committed to providing people with disabilities, access to our goods and services in a similar manner as other customers. The Accessibility Standard for Customer Service, Ontario Regulation 429\/07, became law on January 1, 2008. It is the first of five accessibility standards implemented under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Act and its Regulations are important steps that are required to creating a barrier-free and accessible Ontario by 2025. CUSTOMER SERVICE TRAINING All persons to whom this policy applies will receive training as required by the Accessibility Standards for Customer Service. Accessible Customer Service training has been provided to all employees who provide customer service to our patrons. Shorelines Casinos colleague records of training are kept onsite and include the dates of the training and reflect the number of individuals who received the training. COMMUNICATION & DOCUMENTATION We communicate with people with disabilities in ways that take into account their disability. Employees who interact with customers are provided with training on how to communicate inclusively with people with various types of disabilities. When providing a copy of a document to a person with a disability, our employees shall give the person the document, or the information contained in the document, in alternate formats and mediums for purposes of accommodation. PERSONAL ASSISTIVE DEVICES We welcome customers with disabilities to use their own personal assistive devices provided the assistive device does not jeopardize or interfere with the integrity and assets of the organization. ASSISTANCE PROVIDED We may offer a person with a disability other reasonable measures to assist the person in obtaining, using or benefiting from our goods and services. Where OGELP has such other measures available, this must be documented in policies, practices and procedures. NOTICE OF TEMPORARY DISRUPTION IN SERVICE We will make reasonable efforts to provide notice to customers, when possible, if services are unavailable. When a disruption occurs unexpectedly, notice shall conspicuously be posted as soon as possible. SERVICE ANIMALS A person with a disability may enter our premises accompanied by their guide dog or service animal in areas of the premises that are open to the public, unless the animal is excluded by another law. If a service animal is excluded by law, … Continue reading "Accessibility"\" \/>\n<meta property=\"og:url\" content=\"http:\/\/localhost\/belleville\/accessibility\/\" \/>\n<meta property=\"og:site_name\" content=\"Belleville\" \/>\n<meta property=\"article:modified_time\" content=\"2019-10-28T15:06:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n\t \"@context\": \"https:\/\/schema.org\",\n\t \"@graph\": [\n\t {\n\t \"@type\": \"WebPage\",\n\t \"@id\": \"http:\/\/localhost\/belleville\/accessibility\/\",\n\t \"url\": \"http:\/\/localhost\/belleville\/accessibility\/\",\n\t \"name\": \"Accessibility - Belleville\",\n\t \"isPartOf\": {\n\t \"@id\": \"http:\/\/localhost\/belleville\/#website\"\n\t },\n\t \"datePublished\": \"2019-08-06T13:47:54+00:00\",\n\t \"dateModified\": \"2019-10-28T15:06:54+00:00\",\n\t \"breadcrumb\": {\n\t \"@id\": \"http:\/\/localhost\/belleville\/accessibility\/#breadcrumb\"\n\t },\n\t \"inLanguage\": \"en-US\",\n\t \"potentialAction\": [\n\t {\n\t \"@type\": \"ReadAction\",\n\t \"target\": [\n\t \"http:\/\/localhost\/belleville\/accessibility\/\"\n\t ]\n\t }\n\t ]\n\t },\n\t {\n\t \"@type\": \"BreadcrumbList\",\n\t \"@id\": \"http:\/\/localhost\/belleville\/accessibility\/#breadcrumb\",\n\t \"itemListElement\": [\n\t {\n\t \"@type\": \"ListItem\",\n\t \"position\": 1,\n\t \"name\": \"Home\",\n\t \"item\": \"http:\/\/localhost\/belleville\/\"\n\t },\n\t {\n\t \"@type\": \"ListItem\",\n\t \"position\": 2,\n\t \"name\": \"Accessibility\"\n\t }\n\t ]\n\t },\n\t {\n\t \"@type\": \"WebSite\",\n\t \"@id\": \"http:\/\/localhost\/belleville\/#website\",\n\t \"url\": \"http:\/\/localhost\/belleville\/\",\n\t \"name\": \"Belleville\",\n\t \"description\": \"Where Ontario Comes to Play\",\n\t \"potentialAction\": [\n\t {\n\t \"@type\": \"SearchAction\",\n\t \"target\": {\n\t \"@type\": \"EntryPoint\",\n\t \"urlTemplate\": \"http:\/\/localhost\/belleville\/?s={search_term_string}\"\n\t },\n\t \"query-input\": \"required name=search_term_string\"\n\t }\n\t ],\n\t \"inLanguage\": \"en-US\"\n\t }\n\t ]\n\t}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Accessibility - Belleville","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/localhost\/belleville\/accessibility\/","og_locale":"en_US","og_type":"article","og_title":"Accessibility - Belleville","og_description":"Shorelines Casino is committed to supporting the rights and dignity of all of our customers and employees. We have created policies to support these values and to state, as explicitly as possible, the standards to which we hold ourselves accountable. These policies are presented here in the spirit of transparency and to provide information to the general public, employees and stakeholders. Shorelines Casinos (OGELP) is committed to providing accessible customer service as outlined in the Ontario Regulation 429\/07 Accessibility Standards for Customer Service \u2013 the four key principles of which are: dignity, equity, independence, and integration information to the general public, employees and stakeholders. ACCESSIBILITY POLICY Shorelines Casinos (OGELP) is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. We are committed to providing people with disabilities, access to our goods and services in a similar manner as other customers. The Accessibility Standard for Customer Service, Ontario Regulation 429\/07, became law on January 1, 2008. It is the first of five accessibility standards implemented under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Act and its Regulations are important steps that are required to creating a barrier-free and accessible Ontario by 2025. CUSTOMER SERVICE TRAINING All persons to whom this policy applies will receive training as required by the Accessibility Standards for Customer Service. Accessible Customer Service training has been provided to all employees who provide customer service to our patrons. Shorelines Casinos colleague records of training are kept onsite and include the dates of the training and reflect the number of individuals who received the training. COMMUNICATION & DOCUMENTATION We communicate with people with disabilities in ways that take into account their disability. Employees who interact with customers are provided with training on how to communicate inclusively with people with various types of disabilities. When providing a copy of a document to a person with a disability, our employees shall give the person the document, or the information contained in the document, in alternate formats and mediums for purposes of accommodation. PERSONAL ASSISTIVE DEVICES We welcome customers with disabilities to use their own personal assistive devices provided the assistive device does not jeopardize or interfere with the integrity and assets of the organization. ASSISTANCE PROVIDED We may offer a person with a disability other reasonable measures to assist the person in obtaining, using or benefiting from our goods and services. Where OGELP has such other measures available, this must be documented in policies, practices and procedures. NOTICE OF TEMPORARY DISRUPTION IN SERVICE We will make reasonable efforts to provide notice to customers, when possible, if services are unavailable. When a disruption occurs unexpectedly, notice shall conspicuously be posted as soon as possible. SERVICE ANIMALS A person with a disability may enter our premises accompanied by their guide dog or service animal in areas of the premises that are open to the public, unless the animal is excluded by another law. 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